Henrico County Jail Commissary operates through Access Securepak, the official vendor for all regional facilities in Henrico County, Virginia. This system lets families send approved items like snacks, hygiene products, and reading materials to inmates. Every order goes through a secure checkout that checks the inmate’s ID, confirms available funds, and logs shipments for safety. Orders placed after 5 p.m. wait until the next business day. The system emails a receipt with tracking details right after you place your order. You can find full instructions on the county’s inmate care packages page.
How to Use the Henrico County Jail Commissary System
To send items through the commissary, start by creating an account on Access Securepak. Choose “Virginia” as the state, then pick the correct jail—either Henrico County Jail West or Jail East. Enter the inmate’s full name and booking number exactly as it appears in official records. Next, add money to their account using a debit card, bank transfer (ACH), or prepaid voucher. Browse the catalog of allowed items, which includes name-brand snacks, soap, toothpaste, notebooks, and pens. Each inmate can spend up to $25 per day. The system blocks banned items like alcohol-based products or extra sugary foods automatically.
Step-by-Step Commissary Ordering Process
- Go to the Access Securepak website and sign up with your email.
- Select Virginia, then choose the correct Henrico County facility.
- Type in the inmate’s legal name and booking number.
- Add funds to their account using a valid payment method.
- Pick items from the approved list and add them to your cart.
- Review your order and confirm. You’ll get an email receipt right away.
Approved Items and Restrictions
The commissary only allows items that meet Virginia Department of Corrections rules. Snacks must be sealed and from approved brands like Oreo, Cheetos, or Pop-Tarts. Hygiene products include toothbrushes, toothpaste, deodorant, and soap—but no alcohol-based mouthwash or aerosols. Stationery covers lined paper, envelopes, pencils, and small notebooks. Books and magazines must be paperback and mailed directly from a publisher or bookstore. No hardcovers, spiral bindings, or used books are allowed. The system stops orders with restricted items before checkout.
Daily Spending Limits and Delivery Times
| Item Category | Daily Limit | Delivery Window |
|---|---|---|
| Snacks and Drinks | $25 total per inmate | Within 48 hours |
| Hygiene Products | Included in $25 limit | Within 48 hours |
| Stationery and Reading | Included in $25 limit | Within 48 hours |
How to Deposit Money into an Inmate’s Account
Families can add money to an inmate’s commissary account in person at two locations. At Henrico County Sheriff’s Office Jail West (4317 East Parham Road), deposits are accepted Monday through Friday from 7:30 a.m. to 3:30 p.m. At Regional Jail East (17320 New Kent Highway), hours are 8:00 a.m. to 3:45 p.m., Monday through Friday. Bring cash, a certified check, or money order—personal checks are not accepted. You must show a government-issued photo ID and provide the inmate’s full name and booking number. Funds show up in the account by the next business day.
Online Deposits and Phone Support
You cannot deposit money online directly into the commissary account. All deposits must be made in person at one of the two jail locations. However, once funds are in the account, you can use Access Securepak online to buy items. If you have questions about deposits or orders, call Access Securepak customer service at 800-546-6283. Staff can help with account issues, order problems, or policy questions during business hours.
Henrico County Jail West vs. Jail East: Key Differences
Henrico County operates two main jails: Jail West and Jail East. Jail West is at 4317 East Parham Road, Henrico, VA 23228. Its main phone number is (804) 501-4581, with after-hours calls going to (804) 501-4586. Jail East is at 17320 New Kent Highway, also in Henrico. Both use the same Access Securepak system for commissary orders. The only difference is the facility name you select when placing an order. Always double-check which jail your loved one is in before ordering. You can verify this on the sheriff’s inmate search page.
Contact Information for Both Facilities
- Jail West: 4317 East Parham Road, Henrico, VA 23228 | (804) 501-4581
- Jail East: 17320 New Kent Highway, Henrico, VA 23228 | Call Sheriff’s Office for info
- Sheriff’s Office Main Line: (804) 501-4581
- Access Securepak Support: 800-546-6283
How to Track Your Commissary Order
After you place an order, Access Securepak sends an email with a tracking number and expected delivery date. Most local shipments arrive within 48 hours. If you don’t get a confirmation email, check your spam folder or call 800-546-6283. The jail does not provide real-time tracking, but staff can confirm receipt if you have the order number. Keep your receipt until the inmate confirms they received the items.
Rules for Sending Care Packages
All care packages must go through Access Securepak. You cannot mail items directly to the jail. Packages must contain only approved items from the catalog. No food from home, homemade treats, or unsealed products are allowed. Books must be new, paperback, and sent from a publisher or retailer. The jail rejects any package with contraband, including drugs, weapons, or inappropriate images. Violations can result in loss of visiting privileges or account suspension.
Common Mistakes to Avoid
Many families make simple errors that delay orders. Always use the inmate’s legal name and correct booking number. Typos cause rejections. Don’t order after 5 p.m.—it will wait until the next day. Never send cash through the mail. Only use in-person deposits at the jail. Avoid banned items like energy drinks, glass containers, or electronics. Check the catalog before ordering. If unsure, call Access Securepak first.
How to Find an Inmate’s Booking Number
You need the booking number to place any commissary order. Find it on the Henrico County Sheriff’s Office inmate search page. Search by last name or browse alphabetically. The result shows the inmate’s name, booking date, housing unit, and booking number. This number stays the same during their stay. Write it down and keep it safe. You’ll use it for deposits, orders, and visits.
Fees and Costs
There are no fees to create an Access Securepak account. Payment methods include debit cards, ACH bank transfers, or prepaid vouchers. Some payment types may have small processing fees charged by the bank or card company—not by the jail. The $25 daily spending limit includes all items. There is no minimum deposit amount. Receipts are provided for all transactions.
What Happens If an Order Is Rejected?
If an order contains banned items, the system blocks it during checkout. You’ll get an email explaining why. Common reasons include sugary snacks over the limit, alcohol-based products, or incorrect inmate details. Fix the issue and resubmit. If funds were already deducted, they return to the account within 24 hours. Contact support if you see a charge but no email.
Can Inmates Buy Their Own Commissary Items?
Yes. Inmates can purchase items from their own account using funds deposited by family or earned through work programs. They access the system through kiosks in their housing unit. The same $25 daily limit applies. They choose from the same catalog. Orders are delivered with outside packages. This gives inmates some control over their needs while following safety rules.
How Long Does It Take for Funds to Appear?
Deposits made in person appear in the inmate’s account by the next business day. Weekends and holidays delay processing. For example, a Friday deposit shows up Monday. Online orders can be placed as soon as funds are available. Delivery of items takes up to 48 hours after ordering. Plan ahead for birthdays or special events.
What Items Are Never Allowed?
The jail bans certain items for safety. These include:
- Alcohol-based products (mouthwash, hand sanitizer)
- Glass or metal containers
- Electronics (phones, chargers, headphones)
- Homemade food or unsealed snacks
- Hardcover books or spiral notebooks
- Weapons or sharp objects
- Drugs or drug paraphernalia
These rules follow Virginia Department of Corrections standards.
How to Contact Access Securepak
For help with orders, accounts, or policies, call Access Securepak at 800-546-6283. Lines are open Monday through Friday, 8 a.m. to 5 p.m. Eastern Time. You can also email through the contact form on their website. Have the inmate’s name and booking number ready. Staff can reset passwords, explain charges, or fix order issues.
Official Resources and Links
Use only official sources for accurate info:
- Henrico County Inmate Care Packages: https://henrico.us/services/inmate-care-packages/
- Sheriff’s Office Inmate Search: http://www.henricosheriff.org/search/
- Deposit Money Page: https://henrico.us/services/deposit-money-inmate/
- Access Securepak Portal: https://www.accesscatalog.com/shop/index.html?ProgramID=401
Avoid third-party sites that charge extra fees.
Frequently Asked Questions
Many families have similar questions about the commissary system. Below are clear answers based on official policies and real user experiences. These cover common concerns about orders, deposits, restrictions, and support.
Can I send a care package without using Access Securepak?
No. Henrico County only accepts care packages through Access Securepak. You cannot mail items directly to the jail or drop them off in person. This rule ensures all packages meet safety standards and are tracked properly. Third-party services not approved by the county will have their packages returned or destroyed. Always use the official portal to avoid delays or losses.
What happens if my loved one is transferred to another jail?
If an inmate moves to another facility, their commissary account stays active but may need updating. Contact Access Securepak with the new location details. Funds remain in the account, but you must select the correct facility for future orders. Delivery times may change based on the new jail’s location. Check the inmate’s status daily using the sheriff’s search tool.
Are there fees for using Access Securepak?
Creating an account is free. Payment methods like debit cards or bank transfers may have small fees from your bank—not from Securepak. The jail does not charge extra for orders. All costs are shown at checkout. There are no hidden fees for deposits, tracking, or customer service calls.
Can inmates receive birthday or holiday packages?
Yes, but only through the approved catalog. You can order special snack bundles or stationery sets labeled for holidays. These follow the same rules and limits. Orders should be placed at least one week early to ensure delivery on time. Personalized messages must be written on plain paper included in the package—no cards from home.
How do I know if my order was delivered?
You’ll get an email with an estimated delivery window. Most orders arrive within 48 hours. The inmate should confirm receipt. If they don’t get it, call Access Securepak with your order number. Staff can check if it was processed or held. Keep your receipt until the inmate confirms delivery.
What if I enter the wrong booking number?
The system will reject the order if the booking number doesn’t match. You’ll get an error message. Double-check the number on the sheriff’s website and resubmit. If funds were charged, they return within 24 hours. Never guess the number—always verify it first.
Can I cancel an order after placing it?
No. Once submitted, orders cannot be canceled. The system processes them quickly for delivery. Review all details before confirming. If you made a mistake, call support immediately. They may stop the order if it hasn’t shipped yet.
Official Contact Information
Henrico County Sheriff’s Office
4317 East Parham Road
Henrico, VA 23228
Phone: (804) 501-4581
Website: https://henrico.us/sheriff/
Visiting Hours: Monday–Friday, 8 a.m.–4:30 p.m.